Customer Service

Bill Payment Options

JCSUD offers a wide variety of convenient payment options for our customers.

My Account

The online account management has all the features and functionality to manage your account, view account history, and pay your bill online.

WaterSmart

JCSUD offers the WaterSmart® Customer Portal that will help you track your home's water use and spending with an easy-to-use digital platform.

Customer Survey

Annual Customer Survey

Rates and Fees

JCSUD uses an inclining rate block structure that promotes conservation among all water customers.

Bill Inserts

Read the latest bill inserts for e-bills.

Service Requests

If you need to start or disconnect service, we are here to help.

Report an Emergency

Report an Emergency

Texas 811 Locates

CareShare

CareShare is designed to assist eligible customers who are having difficulty paying their water utility bills because of unforeseen financial hardship.

Contact Us

At JCSUD, our commitment is to provide the community with superior service. Please feel free to send us an email using the contact form or give us a call.

Alerts

Sign up to receive announcements of important information (e.g., warnings of natural disasters) sent to you through email or text message.

Calendar of Events

View a calendar of upcoming events for Johnson County Special Utility District.

Cross-Connections & Backflow Prevention 

Learn more about the Cross-Connections and Backflow Prevention Program.

Meter Reading

Learn more about meter readings and access a document for instructions on reading and operating a meter.

Subscribe

Use the provided form to receive our News and Alerts.

Leak Adjustment

An adjustment to a water bill where customers who qualify and demonstrate a water leak on the customer side of the meters has caused abnormally high usage and where the leak has been fixed.

Service Area

View the areas that JCSUD serves