- Home
- Customer Service
Customer Service
-
Bill Payment Options
JCSUD offers a wide variety of convenient payment options for our customers.
-
My Account
The online account management has all the features and functionality to manage your account, view account history, and pay your bill online.
-
WaterSmart
JCSUD offers the WaterSmart® Customer Portal that will help you track your home's water use and spending with an easy-to-use digital platform.
-
Rates and Fees
JCSUD uses an inclining rate block structure that promotes conservation among all water customers.
-
Bill Inserts
Read the latest bill inserts for e-bills.
-
Service Requests
If you need to start or disconnect service, we are here to help.
-
Report an Emergency
Report an Emergency
-
Texas 811 Locates
-
CareShare
CareShare is designed to assist eligible customers who are having difficulty paying their water utility bills because of unforeseen financial hardship.
-
Contact Us
At JCSUD, our commitment is to provide the community with superior service. Please feel free to send us an email using the contact form or give us a call.
-
Alerts
Sign up to receive announcements of important information (e.g., warnings of natural disasters) sent to you through email or text message.
-
Calendar of Events
View a calendar of upcoming events for Johnson County Special Utility District.
-
Cross-Connections & Backflow Prevention
Learn more about the Cross-Connections and Backflow Prevention Program.
-
Meter Reading
Learn more about meter readings and access a document for instructions on reading and operating a meter.
-
Subscribe
Use the provided form to receive our News and Alerts.
-
Leak Adjustment
An adjustment to a water bill where customers who qualify and demonstrate a water leak on the customer side of the meters has caused abnormally high usage and where the leak has been fixed.
-
Service Area
View the areas that JCSUD serves