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Yes. None of our customers have an account number that can be used in the new system. We know that some customers who have been with us since the earliest days of the District have their numbers memorized, but improving our billing system was important to better serve you.
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Simply put, implementing a new payment system and customer account number is essential to delivering great service to you. The number of customers in the District has outgrown our current system. In 1998 when we started using our current system, we delivered water to 6,000 customers. Today, we serve nearly three times as many homes, businesses, farms and ranches. Our old system was no longer meeting our commitment to delivering quality service to you.
The new billing system will be implemented in the office on August 26th, enabling the assignment of new account numbers.
Bills being mailed out to customers after August 26th will include the new account number.
On September 8th, the new payment profile website will be available for you to set up Auto Pay, Online Bill Payment or Pay-by-Text.
The format of account numbers in the new system differs from those in our old system, requiring the creation of new account numbers. Having a billing system that can dependably support all aspects of JCSUD for you and other customers is part of our commitment to quality in everything we do.
No action is required from you - we will create new account numbers for all our customers.
You will see your new account number on JCSUD bills sent after August 26th.
You will be able to set up your new payment profile for Auto Pay, Online Bill Payment, or Pay-by-Text on September 8th. You will be able to immediately begin using your new account number when paying by mail, phone, or in-person at our office in Joshua.
No. The only need to set up a new payment profile is if you want to continue or start using the convenience of Auto Pay, Online Bill Payment, or Pay-by-Text.
Using your payment profile, you can view account details, pay your bill, and manage multiple accounts.
The new billing system generates a Utility Billing Payment Reminder from No Reply Municipal Online Payments Email. Customers will also receive the regular JCSUD Statement from No Reply JCSUD Email. Both emails have a link that will direct customers to the new payment website to set up a new payment profile, manage multiple accounts, or pay a bill.
You are able to start making payments by mail, by phone, or in person at JCSUD without a payment profile and without interruption to your service. Those interested in continuing or starting Auto Pay, Online Bill Payment, or Pay-by-Text can do so after establishing a new payment profile.
We're here to help make any needed changes easy. Please call us at 817-760-5200 or email us.